By Laura Citron · Updated 29 October 2026
This Privacy Policy explains how Valter Casino ("we", "us") handles personal data when you visit our website, open an account or use our services. We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who is responsible for your data
The operator of Valter Casino is the data controller for the personal data described in this policy. This means we decide why and how your data is processed. Questions about this policy can be sent to our support team via live chat.
2. Data Valter Casino collects
- Identity and contact data — name, date of birth, address, email and phone number.
- Verification data — copies of ID documents, proof of address and proof of payment.
- Financial data — payment method details (masked), deposit and withdrawal history.
- Gaming data — games played, bets, wins, bonuses claimed and session length.
- Technical data — IP address, device type, browser, operating system and approximate location.
- Communication data — chat transcripts, emails and your marketing preferences.
3. How Valter Casino uses your data
| Purpose | Legal basis |
|---|---|
| Opening and running your account | Performance of a contract |
| Age, identity and anti-money-laundering checks | Legal obligation |
| Processing deposits and withdrawals | Performance of a contract |
| Fraud prevention and security | Legitimate interests and legal obligation |
| Safer gambling monitoring and tools | Legal obligation and legitimate interests |
| Sending promotions and bonus offers | Consent (you can withdraw it at any time) |
| Improving the website and games | Legitimate interests |
4. Sharing your data
We only share personal data where necessary, with:
- Payment providers and banks to process transactions.
- Identity verification and fraud prevention agencies.
- Game providers that supply the games you play.
- IT, hosting and customer support service providers working on our behalf.
- Regulators, law enforcement or courts where the law requires it.
We never sell your personal data. All service providers are bound by contracts that require them to keep your data secure and use it only for our instructions.
5. International transfers
Where personal data is transferred outside the UK, we make sure it is protected by appropriate safeguards, such as UK adequacy regulations or the International Data Transfer Agreement.
6. Cookies
We use cookies and similar technologies to keep you logged in, remember your preferences, measure site performance and, with your consent, show relevant marketing. Strictly necessary cookies are always active; analytics and marketing cookies are only set if you accept them. You can change your choice at any time through the cookie settings or your browser.
7. Data security
Your data is protected with encryption in transit (TLS), access controls, regular security testing and staff training. Payment card details are handled by PCI DSS compliant partners and are never stored in full on our systems.
8. How long Valter Casino keeps your data
We keep personal data only as long as necessary. Account, transaction and verification records are usually kept for at least five years after your account closes, to meet anti-money-laundering and regulatory requirements. Marketing data is deleted when you withdraw consent.
9. Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate or incomplete data.
- Ask us to delete your data where we have no legal reason to keep it.
- Restrict or object to certain processing, including direct marketing.
- Receive your data in a portable format.
- Withdraw consent at any time where we rely on consent.
To use any of these rights, contact our support team. We may ask you to confirm your identity first and will reply within one month.
10. Children
Our services are only for adults aged 18 and over. We do not knowingly collect data from anyone under 18, and any such account will be closed.
11. Complaints
If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
12. Changes to this policy
We may update this policy from time to time. The latest version is always published on this page with the date of the last update.